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Privacy Policy

XpertRCM (“XpertRCM,” “We,” “Us,” or “Our”) provides healthcare support services. We offer Medical Billing Services, Credentialing Services, Medical Coding Services, Quality Payment Program Services, Patient Statement Services, Medical Revenue Service, Digital Marketing Service, Financial Consultancy, Virtual Front Desk, LLC Formation Services, Healthcare Website Development, and Patient Help Desk Services for U.S. healthcare practices. Protecting personal and private information is essential for our clients, employees, and visitors. This Privacy Policy explains how we collect, use, and protect personal data. We comply with applicable laws and industry standards.

Scope

This Privacy Policy applies to all personal information collected or processed by XpertRCM. It covers, but is not limited to:

  • Healthcare providers and organizations utilizing our services.

  • Employees, contractors, and partners working with or on behalf of our clients.

  • Individuals who visit our website: xpertrcm.com

Disclosure of Personal Data

  • No mobile information will ever be shared with third parties or affiliates for marketing or promotional purposes.

  • All categories of personal data exclude SMS/text message opt-in data and consent. Such information will not be disclosed to any third parties.

SMS Consent

  • When you opt-in to receive SMS updates from XpertRCM, your consent information remains confidential. We do not share this data with third parties for marketing purposes.

  • We may share your SMS opt-in status and related personal information with third-party vendors who assist in message delivery (such as platform providers and mobile carriers).

  • We strictly do NOT share text messaging opt-in data or consent with unrelated third parties.

Types of Personal Data We Collect

Depending on your relationship with us, we may collect:

  • Contact Information: Name, email, phone number, address.

  • Professional Information: Credentials, licenses, education, work experience.

  • Employment Information: Employer details, job role, work history.

  • Service Data: Billing records, service usage, scheduling data.

  • Financial Information: Billing contacts, payment details (used for invoicing only).

How We Collect Personal Data

We gather personal information through:

  • Web forms: Contact requests, sign-ups, and service inquiries.

  • Communication: Email, phone calls, and video meetings.

  • Client onboarding: During service initiation and agreements.

  • Job applications: Resumes, CVs, and interviews.

How We Use Personal Data

Your information is used to:

  • Deliver and manage healthcare administrative services.

  • Communicate with clients and partners regarding updates.

  • Process billing, invoicing, and payments.

  • Maintain accurate internal business records.

  • Recruit, hire, and onboard employees or contractors.

  • Enhance the quality, security, and performance of our services.

Opt-Out of SMS

You can opt out of SMS communications anytime by replying with STOP or UNSUBSCRIBE to any message.
Alternatively, text your request to (855) 835-3558, and we will promptly remove your number from our messaging system.

Sharing of Personal Data

We only share personal data in limited circumstances:

  • Legal compliance: When disclosure is required by law or government authorities.

  • Service providers: With trusted partners (e.g., payment processors, IT vendors, secure platforms) who support our operations.

We do not sell, rent, or share personal data for marketing purposes.

Security Measures

XpertRCM uses industry-standard administrative, technical, and physical safeguards, including:

  • Encryption of sensitive information.

  • Role-based access restrictions.

  • Secure cloud and database infrastructure.

  • Regular data backups and disaster recovery protocols.

Data Retention

We retain personal information only as long as necessary for our business operations, compliance, or to meet legal requirements. Once no longer needed, data is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

  • You can access and request a copy of your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data (where legally permitted).

  • Object to certain data processing activities.

  • File a complaint with a relevant data protection authority.

To exercise these rights, please reach out to us using the contact details below.

Changes to This Privacy Policy

We may update this Privacy Policy to comply with legal changes or to reflect updates in our practices and services. Any revisions will be posted on our website, with the updated effective date clearly indicated. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For questions regarding this Privacy Policy or your data, please get in touch with us:

Address: 6009 W Parker Rd, Ste 149 #1086, Plano, TX 75093-8121, USA
Phone: (855) 835-3558
Fax: (469) 902-6375
Email: info@xpertrcm.com